Service Agent
Job Description Company:
Protos Security Title:
Service Agent Location:
Daleville, VA Position Overview & Responsibilities Provides support to Senior Service Agent:
Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance.
The Service Agent will be based in the Daleville Service Center and will report directly to a Service Manager.
The Service Agent's core responsibilities will include the following:
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary.
Meets regularly with client representatives for status updates and addresses any actual or potential problems.
Assists with identifying deficiencies and implementing plans of action as necessary.
Make necessary adjustments to client and vendor punch reports.
Coordinate with internal billing teams to ensure accuracy.
Additional duties as directed by management.
Education, Skills and Experience High School Diploma or equivalent.
Excellent written and verbal communication skills.
Intermediate knowledge of basic office applications and ability to learn new proprietary software.
Strong problem-solving and analytical skills.
Excellent collaborative, prioritization, and time management skills.
Process driven, detailed oriented and highly organized.
Travel Overnight travel, while not often, may be required.
Travel is expected to be less than 5%.
Position Type Full-time, Exempt Function Operations Compensation Compensation includes base salary and a discretionary, performance based year-end bonus.
The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
Relocation No relocation packages or reimbursements are available for this position.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to stand; walk and use hands to finger, handle, or feel.
The employee is occasionally required to reach with hands and arms.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The atmosphere is consistent of a professional office setting with normal to busy support center activity.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.
PI227548533 Recommended Skills Analytical Attention To Detail Billing Communication Coordinating Corrective And Preventive Action (Capa) Estimated Salary: $20 to $28 per hour based on qualifications.
Protos Security Title:
Service Agent Location:
Daleville, VA Position Overview & Responsibilities Provides support to Senior Service Agent:
Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance.
The Service Agent will be based in the Daleville Service Center and will report directly to a Service Manager.
The Service Agent's core responsibilities will include the following:
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary.
Meets regularly with client representatives for status updates and addresses any actual or potential problems.
Assists with identifying deficiencies and implementing plans of action as necessary.
Make necessary adjustments to client and vendor punch reports.
Coordinate with internal billing teams to ensure accuracy.
Additional duties as directed by management.
Education, Skills and Experience High School Diploma or equivalent.
Excellent written and verbal communication skills.
Intermediate knowledge of basic office applications and ability to learn new proprietary software.
Strong problem-solving and analytical skills.
Excellent collaborative, prioritization, and time management skills.
Process driven, detailed oriented and highly organized.
Travel Overnight travel, while not often, may be required.
Travel is expected to be less than 5%.
Position Type Full-time, Exempt Function Operations Compensation Compensation includes base salary and a discretionary, performance based year-end bonus.
The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
Relocation No relocation packages or reimbursements are available for this position.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to stand; walk and use hands to finger, handle, or feel.
The employee is occasionally required to reach with hands and arms.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The atmosphere is consistent of a professional office setting with normal to busy support center activity.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.
PI227548533 Recommended Skills Analytical Attention To Detail Billing Communication Coordinating Corrective And Preventive Action (Capa) Estimated Salary: $20 to $28 per hour based on qualifications.
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